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Below are some of the most common questions people ask us. If you can’t find what you’re looking for, feel free to reach out!
What is Onebank?
OneBank is an agent-based AI loan origination and decision support platform for Australian lenders, brokers, and fintechs. It orchestrates intelligent AI agents to streamline the journey from customer intake through document analysis, credit assessment, and decision support.
Is Onebank a bank?
No. Onebank is not a bank, lender, broker, or authorised deposit-taking institution (ADI). Onebank provides AI-powered software that supports mortgage origination and servicing workflows for licensed lenders and broker networks. We do not provide credit, make lending decisions, hold customer funds, or offer financial products. All credit decisions, approvals and customer outcomes remain with the licensed lender or broker, in accordance with Australian regulatory requirements.
Who is Onebank designed for?
Does Onebank replace my existing loan origination system?
How does Onebank use AI in loan origination?
Is Onebank compliant with Australian regulations?
Does Onebank connect to Open Banking?
Which banks, lenders, or data providers do you integrate with?
How secure is customer data?
Can Onebank be customised to our lending policies?
Is Onebank making automated credit decisions?
How can I see Onebank in action?
Consolidate your mortgage operations with One bank agents
Join our early access program and be among the first Australian lenders to deploy purpose-built AI agents for mortgage operations. Limited pilots available.