Let’s Talk
Let’s Talk
Please contact us for any questions about the product, pilot programs, licensing, Investor relations, partnerships. We’re here to help.
Please contact us for any questions about the product, pilot programs, licensing, Investor relations, partnerships. We’re here to help.
Alternatively, please email contact@onebank.com.au
Alternatively, please email contact@onebank.com.au
Your question answered
Need answers? We’ve got you covered.
Below are some of the most common questions people ask us. If you can’t find what you’re looking for, feel free to reach out!
What is Onebank?
OneBank is an agent-based AI loan origination and decision support platform for Australian lenders, brokers, and fintechs. It orchestrates intelligent AI agents to streamline the journey from customer intake through document analysis, credit assessment, and decision support.
Is Onebank a bank?
No. Onebank is not a bank, lender, broker, or authorised deposit-taking institution (ADI). Onebank provides AI-powered software that supports mortgage origination and servicing workflows for licensed lenders and broker networks. We do not provide credit, make lending decisions, hold customer funds, or offer financial products. All credit decisions, approvals and customer outcomes remain with the licensed lender or broker, in accordance with Australian regulatory requirements.
Who is Onebank designed for?
Does Onebank replace my existing loan origination system?
How does Onebank use AI in loan origination?
Is Onebank compliant with Australian regulations?
Does Onebank connect to Open Banking?
Which banks, lenders, or data providers do you integrate with?
How secure is customer data?
Can Onebank be customised to our lending policies?
Is Onebank making automated credit decisions?
How can I see Onebank in action?
How onebank AI agents works
Upload your lending policies
Import your credit policies, NCCP Act responsible lending obligations, ASIC RG209 guidelines, and lender-specific serviceability criteria. Onebank instantly learns your compliance framework, including Australian Credit Licence (ACL) requirements and National Credit Code obligations.
Upload your lending policies
Import your credit policies, NCCP Act responsible lending obligations, ASIC RG209 guidelines, and lender-specific serviceability criteria. Onebank instantly learns your compliance framework, including Australian Credit Licence (ACL) requirements and National Credit Code obligations.
Customise agents with compliance guardrails
Configure agent behaviour to match your ACL obligations. Set decision thresholds aligned with responsible lending requirements, enable mandatory suitability assessments, and configure handoff triggers for complex scenarios requiring human review under ASIC guidance
Customise agents with compliance guardrails
Configure agent behaviour to match your ACL obligations. Set decision thresholds aligned with responsible lending requirements, enable mandatory suitability assessments, and configure handoff triggers for complex scenarios requiring human review under ASIC guidance
Deploy across channels with full audit capability
Connect Onebank to your broker aggregator platform, LOS, CRM, website, or phone system. Every agent interaction is logged with full audit trails meeting ASIC's record-keeping requirements for ACL. Deploy with confidence knowing all borrower interactions are traceable and compliant.
Deploy across channels with full audit capability
Connect Onebank to your broker aggregator platform, LOS, CRM, website, or phone system. Every agent interaction is logged with full audit trails meeting ASIC's record-keeping requirements for ACL. Deploy with confidence knowing all borrower interactions are traceable and compliant.
Consolidate your mortgage operations with One bank agents
Join our early access program and be among the first Australian lenders to deploy purpose-built AI agents for mortgage operations. Limited pilots available.